why an organization may choose to outsource services like hospitality

Reasons why an organization may choose to outsource services such as food services.

The strategic use of external resources to carry out tasks and obligations typically performed by a company’s own people or resources is known as outsourcing (Barrows, 2016). The following justifications may influence a company’s or organization’s decision to outsource its food services:

Making internal resources available Outsourcing services like food can free up money and time that may be used to boost other areas because people and capital are becoming expensive commodities in the current financial scenario.

Efficiency: When a company is not an expert in the specific service, say food, HR services, IT management, they may decide to contact other companies that are expert in the service to provide it for the company. This will save the company the otherwise hefty bills they may have used for recruiting and training internal staff for the area.

Focus: By outsourcing services, a company can focus on what they do best. For example, if a company has a reputation for providing excellent sales and marketing of products and poor at production of food items, it may decide to outsource service for another company. Since the production will be done perfectly, they can be able to market and sell it without hurting their reputation.

The positive and negative economic impact of tourism to a country’s economy.

Tourism brings many benefits, both social and economic, to a destined country. In the same scope, there are negative consequences associated with mass tourism especially in the host community and the environment (Crossley, Brayley & Jamieson, 2012). Here are some of the negative and positive effects tourism has on a country’s economy.

Positive

Creation of jobs: Tourism creates employment opportunities both directly and indirectly. For instance, when tourists spend their income on goods and services in the host country, it creates a “multiplier effect” which results in the creation of jobs (Crossley, Brayley & Jamieson, 2012). The tourism industry provides direct employment opportunities to thousands of people in the country as well as providing a chance for entrepreneurs to explore gaps in the sector.

Improvement of Infrastructure: The government improves infrastructure in the tourist destination areas. The locals can exploit the upgraded infrastructure for economic gain.

Revenue: The tourist expenditure increases the income of the country as the successive entries of money from the tourism sector boost the collection of income (Crossley, Brayley & Jamieson, 2012). Tax collected at various tourism destination increases the countries sources of revenue.

Negative

Development of infrastructure to enhance tourism burdens the state financially (Crossley, Brayley & Jamieson, 2012). Developing roads, airports, and other amenities is a costly activity for the government.

The employment opportunity provided by tourism is seasonal at best, and there is no guarantee of jobs in the next season (Crossley, Brayley & Jamieson, 2012).

The influx of tourism in a region negatively leaves the area with depleted resources (Crossley, Brayley & Jamieson, 2012). Through exploitation, natural resources are degraded and over-exploited.

Commercial v noncommercial recreation activity.

Recreation is a person’s therapeutically time used to refresh his/her mind and body. This includes activities that present them with fun and enjoyment (Human Kinetics, 2013). Recreational activity can either be commercial or non-commercial. Commercial, recreational activities are those recreational activities that are provided at a pay-for-service term (Human Kinetics, 2013). People are charged to access the activities which contain several guided outdoor or indoor activities. One example is a theme park such as Disney World. On the other hand, No-commercial recreation activities consist of leisure activities that are not charged or sold (Human Kinetics, 2013). Rather, the person partaking the activity does it on his/her own will free or charge. One example is the Scouts membership and participation.

Regarding management style and customer service, commercial and non-commercial reactional activities differ in several ways (Crossley, Brayley & Jamieson, 2012). Management of reactional activities is specialized to deal and understand the needs of the clients. They mingle and share ideas on how to improve the services for their customers. In the same way, customer service is friendly and supportive of the consumer to ensure maximum support (Crossley, Brayley & Jamieson, 2012). Differently, non-commercial recreational activities such as the Scouts are designed to ensure continuity of the activity and not so much about the welfare of the clients. The customer service is not closer to the people and rules and regulations govern such activities rather than interaction with customer service.

Casino Industry and its amazing growth that set it apart from other entities in the hospitality business.

Three key aspects sets the casino industry apart from the numerous other hospitality entities. These include the location, the size and the service (Walker, 2013).

Location: Typically, casinos are located near the target market to attract a huge number of clients (Walker, 2013). The location needs to be convenient and comfortable to go in. Since the business mostly deals with big money exchange through gambling, security is tight at casinos. For convenience, they are located in the core of the major cities, for example, the Las Vegas casino industry.

Size: A typical casino is smaller than most if not all hospitality entities. It is enclosed to accommodate the various gaming activities that take place in it (Walker, 2013). The size has to be manageable since the staff is in close contact with the clients.

Service: What sets Casinos apart from other entities is the fact that thought they provide gaming survives, the clients participate to enjoy themselves as well as to win (Walker, 2013). There is no fee charged to enter a casino, rather, a customer voluntarily provides the amount of money they are willing to game on. If they gamble and win, no charge is effected by them; they take all the money with them. Moreover, other services such as catering and accommodation are extended to the clients at a fee just like in other hospitality entities.

The prime inspiration for the rapid growth of the casino industry is the number of investors venturing into the market due to the return potential of the industry. Investors have identified the potential of the industry as the demand for the market continues increasing. Given the amount of startup capital, is no other hospitality entity that amasses profits as much as the casino industry (Walker, 2013).

References

Barrows, C. (2016). Introduction to management in the hospitality industry (1st ed.). New York: John Wiley.

Crossley, J., Brayley, R., & Jamieson, L. (2012). Introduction to commercial recreation and tourism (1st ed., p. 42). Urbana, Ill: Sagamore Publ.

Human Kinetics,. (2013). Introduction to recreation and leisure (1st ed., p. 12). Champaign, IL: Human Kinetics.

Walker, D. (2013). Casinonomics (1st ed., p. 68). New York: Springer.