The Case of The Age 40 Male Experience

The Concept of Patient Experiences and Partnering in Care

The concept of patient experiences and partnering in care is increasingly gaining momentum as most healthcare organizations are integrating its practices in improving safety, quality, and patient outcomes. Healthcare organizations are now adopting the ideology of engaging patients and families in their performance by use of their insights and experiences as an integral framework for enhancing quality care. The essay analyses the case of “The Age 40 Male Experience” to evaluate and gain insights regarding the need to forge mutually beneficial relationships between patients, families, and the caregivers aimed at enhancing the care experience of patients and their families. The author analyses the case scenario by identifying the suitable theories and frameworks that can be integrated into the case scenario by addressing the ineffective and effective care demonstrated in the case. Furthermore, the essay provides insights regarding the appropriate application of the relevant theories and frameworks can enhance patience experience with regard to the matter of Age 40 Male Experience.

Patient- and Family-Centered Theories

Patient- and family-centered theories focus on eliciting fundamental requirements for establishing beneficial interaction between patients, families and healthcare providers by demonstrating respect, effective communication, and collaboration. The framework is an essential dimension that should be incorporated in the planning, provision, and assessment of quality health care and services that is developed in mutual partnership. The patient-centered approach is the most suitable framework that can be integrated into the Age 40 Male Experience case considering that the patient needed to decide on the appropriate intervention to be utilized in his treatment (Millenson, Shapiro, Greenhouse, & DiGioia, 2016). The patient-centered theory advocates for responsive, and respectful to patient’s preferences values and needs thus reinforcing the patient’s autonomy to guide all clinical decisions instead of imposing intervention options on the patient. The negative aspects of the framework include the claim that it operates on the assumption that patients are willing to change which is not always the case. Also, allowing patients to control the care process pose adverse effects due to the fact that if the patient fails in making the right decision, the whole intervention process collapses. Positive aspects comprise, allowing the patient to control the therapy which ascertains that an individual will focus on the most effective treatment strategy. The concept advocates for respectful treatment, and information sharing making the intervention process beneficial (Pomey, Hihat, Khalifa, Lebel, & Neron, 2015).

The case has demonstrated specific ineffective care instances that might have contributed to the patient’s negative experiences while in the hospital. For example, Mr. Simpson narrates that during his stay in the hospital the doctors were unfriendly and unapproachable which espoused an intense atmosphere between the patient and the physician. Such environment minimized the likelihood of meeting patient’s preferences and needs as communication was a one-way process (Saulinier, 2016). The doctor did not engage the patient in conversations that would enable him to make the right decision regarding the type of intervention option to be used on the patient. Moreover, the doctor imposed decision-making on the patients without considering that the patient lacked insights regarding the condition which demonstrate that he needed help in making the right decision. The ineffective care is evident in that without supportive care and advice from the nurse, Mr. Simpson would have made the wrong decision. Additionally, the healthcare professionals did not involve the patient’s family in making such crucial decisions. Pomey, Hihat and Khalifa, (2015) substantiate the ineffective care in the case in their analysis as they affirm that medical professionals including doctors, nurses, and other clinical officers should treat patients with dignity, and respect communicate effectively, and engage patients in the decision-making process to enhance quality care and developing beneficial relationships (Pomey, Hihat, Khalifa, Lebel, & Neron, 2015).

Various instances of effective care have been depicted in the case thus contributing to the positive experience of Mr. Simpson. The nurse assisted Jack in choosing a suitable intervention strategy by providing advice and sharing the vital information about the available treatment options. Also, the nurse further informed the patient that the available surgeon is not the best treating surgeon who made it easier for Jack to choose physiotherapy instead of surgery (Delaney, 2018). Engaging the patient in selecting the best treatment option is the focus of a patient-centered framework which reinforces respectful treatment, effective communication, collaboration, and participative decision-making. Partnering with patients and healthcare professional develops a conducive environment for building trust among the key stakeholders of hospitals thereby improving quality of care. Furthermore, the nurses freely interacted with Jack by providing personal information to gain Mr. Simpson’s trust thus assisting in making the right decision about the adopted treatment technique. The nurse respected the patient’s privacy by not exposing Jack’s confidential information that was disclosed during information sharing. Sauliner, (2016) affirms that patient and family participation in the healthcare decision-making process influences improved organizational performance, and positive patient experiences and outcomes thereby eliciting mutually beneficial relationships (Saulinier, 2016). Therefore, clients should be considered experts in experience and intervention process thus taking control of their healing with assistance from the medical practitioners and family members.

Use of Theories and Frameworks in Partnering in Care

Use of theories and framework that addresses partnering in care is essential in improving the quality of care and developing significant relationships. Regarding the James Experience, integration of person-centered framework is critical in improving the quality of healthcare services considering that it is consistent with the patient’s preferences, needs, values, and desires thereby allowing clinicians to involve individuals in healthcare decisions and discussions (Fix, et al., 2017). The approach incorporates three tenets to enhance quality care and improved interactions encompassing effective communication, quality care promotion, and partnership. Therefore, by examining the core elements of the approach, health care professionals can adopt the best intervention strategies that suit the needs of patients thus enhancing satisfaction. It is crucial for clinicians to understand and manage the individual’s needs. In reference to Mr. Simpson’s experience, Constand, MacDermid, Haas, and Law, (2014) substantiate the need to perceive clients as experts rather than victims (Constand , MacDermid , Haas, & Law, 2014). They ascertain that a population of individuals undergoing physiotherapy for treating chronic low back pain, health care providers are required to understand and handle their patient’s needs and preferences adequately. Patient-centered care has been attributed to many benefits comprising improved health outcomes and greater patient contentment. Effective communication, collaboration and involvement foster analysis of patient’s disease to gain insights into a person’s experiences and needs. Establishing partnership mutually agree on an intervention plan to treat the patient. On the other hand, useful health improvement entails redirecting health care plans premised on evaluating patient’s past experiences (Delaney, 2018). Therefore, having comprehensive information of the core components of the patient-centered approach ensure the success of treatment intervention selected as it suits the needs of patients and goals of the organization. The family-centered approach also contributes to better healthcare provision by engaging family members in effective decision-making regarding the treatment options for patients. Additionally, family members should be involved in therapy sessions as they are also affected by the patient’s illness which might result in trauma and depression. It is evident from the literature that use of both patient-centered, and family-centered framework is crucial in reinforcing the successful treatment of individuals as compared to the conventional technique of clinician and patient which does not consider patient’s needs, values and preferences (Bender, Lui, & Holyoke, 2017).

Conclusion

In conclusion, the case scenario of “Age 40 Male Experience” breeds a ground for addressing person-centered, and family-centered framework in identifying suitable treatment options that suits the patient’s needs, values, and preferences. The concepts contribute to better healthcare provision and the development of mutually beneficial relationships among patients, families, and healthcare organizations. The theories focus on crucial elements redirects clinicians’ efforts in partnering with patients to understand their illness, experiences thus recommending the best alternative among the available treatment options. Effective communication, trust, and partnership enabled Mr. Simpson to make the right choice of treatment. Collaboration and consultation between the nurse and Jack contributed to the success of the provided medical intervention thereby improving quality of care and building a good relationship.

References

Bender, D., Lui, K., & Holyoke, P. (2017, January). Five Opportunities for Healthcare Leaders to Better Support Person- and Family-centered Care in Long-term Care Setting. Healthcare Management Forum, 30(1), 20-25. doi:10.1177/0840470416660090

Constand , M., MacDermid , J., Haas, V., & Law, M. (2014, June 19). Scoping Review of Patient-Centered Approaches in Healthcare. BMC Health Services Research, 14(271). doi:10.1186%2F1472-6963-14-271

Delaney, L. (2018, February). Patient-Centered Care as an Approach in to Improving Healthcare in Australia. The Australian Journal of Nursing Practice, 25(1), 119-123. doi:10.1016/j.colegn.2017.02.005

Fix, G., Lukas, C., Bolton, R., Hill, J., Mueller, N., LaVela, S., & Bokhour, B. (2017, August 25). Patient-Centered Care is a Way of Doing Things: How Healthcare Employees Conceptualize Patient-Centered Care. An International Journal of Public Participation in Health Care and Health Policy, 21(1), 300-307. doi:10.1111%2Fhex.12615

Millenson, M., Shapiro, E., Greenhouse, P., & DiGioia, A. (2016, January). Patient- and Family-centered Care: A Systematic Approach to Better Ethics and Care. AMA Journal of Ethics, 18(1), 49-55. doi: 10.1001/journalofethics.2017.18.1.stas1-1601.

Pomey, M., Hihat, H., Khalifa, M., Lebel, P., & Neron, A. (2015). Patient Partnership in Quality Improvement of Healthcare Services: Patient Input and Challenges Faced. Patient Experience Journal, 2(1), 29-42. Retrieved September 9, 2018, from https://pxjournal.org/cgi/viewcontent.cgi?referer=https://www.google.com/&httpsredir=1&article=1064&context=journal;Patient

Saulinier, L. (2016, December 23). Partnering with (Patient and Family) to Advance the Practice of Patient-Centered Care. The Canadian Journal of Hospital Pharmacy, 69(6), 510. Retrieved September 9, 2018, from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5242288/