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In the business world, the point of sale is the location where consumers pay for the services and items provided by the restaurant. The transaction between the consumer and the restaurant completes the consumption chain at this point in the business process. The POS system includes a computerized network that is backed by hardware features and is made up of computer links that connect checkout terminals. The most appropriate point of sale system facilitates card payments and other improved business transactions. Furthermore, the technology provides for greater control of corporate operations and improves restaurant management, which promotes business productivity. On the other hand, better analytical planning and thinking is attained using the suitable system. Therefore, this paper will discuss and recommend the most suitable post of sale system for the restaurant with 500 room hotel.
Restaurants fall and stand to ensure dedication and friendliness of their staff. It also makes sure that the food produced is of good quality and meets the required standards. Besides having talented and engaging staff and preparing good menu, the restaurant needs to have a solid business infrastructure to facilitate effective control and operation management. The system of point of sale is the most important part of the infrastructure (Walker and Brown, 2004). Apart from ringing up sales and taking orders, the POS system helps in controlling important aspects of the restaurant operation. Indeed restaurants need to consider installing and using the POS system, an initiative that will enhance the hotel management and operation. For example, the system is able to track sales of high volume, thus facilitating smooth operation in 500 room hotel. On the other hand, the system identifies hot selling items in the menu, a factor that helps the management in selecting the most suitable item to sell (Kotler and Keller, 2011).
Ranging from mobile payment mainframes to online point of sale, the POS systems offer various systems that can be used to control and manage different sizes of businesses. POS system has systems such as mobile point of sale, tablet, and terminal, online and self-service kiosk point of sale. Out of the different systems available in POS, terminal point-of-sale is the most suitable system in operating and controlling large restaurants such as 500 hotel rooms (Frankowska & Zawadzki, 2012). The system is common in most restaurants over the counter, meaning that it is real and practical. This system is based on the software or hardware that requires internet access and even cloud-based software. They are always sold and available in all-in-one solutions such as cash drawers, barcode scanners and many others. Many services provide cloud-based backup and 24/7/365 support. This enables restriction of employee internet access because it can be configured easily to run the point of sale software only. For the case of restaurant operation and solution, the system can be integrated with online ordering, patron tablet ordering, kitchen printers and tableside Wi-Fi portable devices. On the other hand, retail versions entail ecommerce, label printing, and extensive inventory tools integration. This system is most suitable because it is customer-friendly by enabling free exchange when processing credit card and enables the restaurant to offer quick and effective services to customers (Nguyen & Mutum, 2012).
The aspect of integrating Wi-Fi and ecommerce enables the restaurant to carry out online services, a factor that enables the restaurant to reach out to their various customers through an online platform. In addition, integration of online enables the management to be able to control and serve their customers in their various hotel rooms. On the other hand, the restaurant can attain great sales performance through ecommerce. This is an added advantage to the restaurant because it reaches and serves customers locally and globally. Business efficiency is important in the restaurant operation because reports, sales figures, orders, and managing bills are prepared conveniently using the suitable system. Terminal POS system is the best option because it provides features like credit card terminals and bar code scanners that improve the business’s efficiency (Pearce and Robinson, 2011).
On the other hand, the terminal post of sales is recommended for the restaurant business in large hotels because it facilitates communication between the customers and the restaurant management. Similarly, the system provides an opportunity for the restaurant to collect contact details and other relevant information for their customers to maintain constant communication. Through this communication, the restaurant is able to gain relevant information concerning their food production, a factor that will enhance the quality of food and increase customer satisfaction. Managing large businesses requires effective decision and actions that will help the business to serve and provide effective services and food products to their customers (Frankowska & Zawadzki, 2012). Therefore, terminal post of sales is the suitable system that is able to boost or enhance the performance of the restaurant by increasing their sales.
Based on the great work needed to be achieved in a restaurant serving more than 500 hotel rooms requires the terminal POS system to be able to control and manage the restaurant operation effectively. Therefore, more sales, effective operation, and management can be attained through the terminal POS system.
Walker, E., & Brown, A. (2004). What success factors are important to small business owners?. International Small Business Journal, 22(6), 577-594. http://dx.doi.org/10.1177/0266242604047411
Frankowska and Zawadzki,( 2012). E-commerce, Interaktywnie.com
Nguyen, B. & Mutum, D. S. (2012). A review of customer relationship management: successes, advances, pitfalls and futures, Business Process Management Journal, 18 (3). 400-419
Pearce, J. A., II, Robinson, R. B. 2011. Strategic management: Formulation, implementation, and control (12th ed.). Boston, MA: McGraw-Hill/Irwin.
Kotler & Keller 2011. Marketing Management and POS system (12th ed.). New Jersey: Pearson-Prentice Hall.
Frankowska and Zawadzki,( 2012). E-commerce, Interaktywnie.com
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