Organizational culture explained

Organizational Culture

The moral principles, ethics, and values that direct a group of professionals in an organizational setting are referred to as organizational culture, according to (Ogbonna 2012). However, in business, an industry refers to the way a company keeps track of the most recent developments. For instance, there are values, attitudes, and beliefs that direct people working in the hospitality sector. that is, the employees. Customer contacts are a constant in the hospitality industry. In order to stay up with evolving trends, it is crucial to comprehend the industry’s usage of terminology, beliefs, concepts, and ethical principles in dealing with members and clients.

Politeness and Etiquette in the Hospitality Sector

One must constantly have politeness and etiquette when working in the hospitality sector (Ogbonna, 2012). For instance, the workers in the industry are expected to be interesting and smile with their clients. Such a behavior would ensure that clients’ expectations are met. Moreover, while attending to a client, one’s hands should not be pocketed. One must speak clearly and softly. For example, when explaining terms and conditions in Business Day End (BDE) to clients, it should be done clearly. Moreover, the industry values positive attitudes as there is a belief that good attitudes can win hard times. In addition, the employees with good attitudes are easy to train and can adjust quickly to changes as compared to the one with poor attitude. The industry of hospitality has got great value for association among coworkers. That is, there is value for respect of authority and fellow coworkers. The purpose to this is that, the relationship in the industry amongst the members of an organization usually determine the members’ fate (Ogbonna, 2012). For example, the members can earn promotion or demotion as determined by the organizational experience and interactions. The associations also show how much an individual relates to the missions and goals of the organization he or she is in.

References

Ogbonna, E., & Harris, L. C. (2012). Managing organizational culture: Insights from the hospitality industry. Human Resource Management Journal, 12(1), 33-53.