Knowledge-sharing Behavior of Bank Employees in Greece

Although the essence of managing knowledge is not a new-fangled issue (Davenport and Prusak, 2000), the changing contemporary business environment, calls for an active engagement into KM initiatives

Importance of the research

In this paper, the emphasis is placed on knowledge-sharing behavior, since the success of KM initiatives largely depends on the willingness of organizational members to share their knowledge.

The research model

The knowledge-sharing behavior of bank employees in Greece is examined using an aggregate model, which is based on the theory of planned behavior. The suggested research model was tested using structural equation modeling.

Each major variable and definition

The knowledge-sharing behaviors

Research methodology

The knowledge-sharing behavior of bank employees in Greece is examined using an aggregate model, which is based on the theory of planned behavior. The suggested research model was tested using structural equation modeling.

Summary of participant’s demographics

The population for this study consisted of bank employees in Greece, including both state-owned as well as private bank branches. The choice of branches included in the survey was random. Contact information, when necessary, was retrieved from the banks’ official websites

Measurement validity

Content validity was established through questionnaire pre-testing.

Structural/regression model relationship status

All constructs were measured using multiple items and all items were measured using a five-point Likert-type scale

Samples or complete set of items

The population for this study consisted of bank employees in Greece, including both state-owned as well as private bank branches. A total of 600 questionnaires were administered using mainly the “in-person drop-off” method.

Mun, Y. Y., & Hwang, Y. (2003). Predicting the use of web-based information systems: self-efficacy, enjoyment, learning goal orientation, and the technology acceptance model. International journal of human-computer studies, 59(4), 431-449.

Research problem

With the growing reliance on computerized systems and increasing rapidity of the introduction of new technologies, understanding the factors that promote effective utilization of IS continues to be a vital issue for researchers and practitioners

Importance of the research

To extend the technology acceptance model by incorporating the motivation variables of self-efficacy, enjoyment, and learning goal orientation in order to predict the use of Web-based information systems.

The research model

The proposed model incorporates three intrinsic motivation constructs that may significantly influence the existing variables of TAM.

Major variable and definition

Self-efficacy- an individual perception of efficacy in using a specific application or system within the domain of general computing

 Enjoyment- refers to the extent to which the activity of using a computer system is perceived to be personally enjoyable in its own right aside from the instrumental value of the technology

Learning goal orientation refers to typically two types of goals people can hold during task performance: learning goal orientation and performance goal orientation

Research methodology

A survey was administered after a 2-week trial period and the actual use of the system was recorded by the Blackboard system over 8 weeks.

Summary of the demographics of the participants

One hundred nine subjects participated in the study, which was conducted in a field setting with the Blackboard system, a Web-based class management system.

Structural/regression model relationship status

All the questionnaire items used an 11-point Likert type scale where 0=completely disagree, 5=neither agree nor disagree, and 10=completely agree.

Samples or complete set of items

One hundred nine students (49 females and 60 males) from three sections of an introductory IS course at a large state university in the US voluntarily participated in the study.

Koopman, J., Lanaj, K., & Scott, B. A. (2016). Integrating the bright and dark sides of OCB: A daily investigation of the benefits and costs of helping others. Academy of Management Journal, 59(2), 414-435.

Research problem

For whom is OCB good or bad, and why? Accordingly, our goal is to build a bridge across the gulf separating research on the beneficial and detrimental outcomes of OCB for actors by incorporating both perspectives into one theoretical model.

Importance of the research

 To create consensus between the divergent streams of research.

The research model

A multilevel, person-situation interactionism framework. Specifically, we draw upon the cognitive-affective processing system (CAPS) framework proposed by Mischel and Shoda (1995, 1998), and integrate it with conservation of resources theory.

Major variable and definition

OCBs- Positive affects Emotional exhaustion, Job satisfaction, and Affective commitment.

Control variable

Time 1 perceptions of work goal progress and Time 1 negative affect.

Research methodology

Experience sampling methodology was used through which 82 employees were surveyed for 10 workdays

Summary of the demographics of the participants

Out of the 82 participants, 66 were Caucasian, 4 were African American, 7 were Hispanic/Latino, and 3 were Asian; 2 participants did not indicate their race. The average age of participants was 43.4 years

Structural/regression model relationship status

A multilevel path analysis model was employed using Mplus 7.11 to test the hypotheses.

Samples or complete set of items

Participants were 82 employees who occupied administrative, service, clerical, or technical positions within their organizations and held a wide range of job titles.

Research problem

The ”disconfirmation of expectations“ model continues to dominate research and managerial practice; several limitations indicate that it is not a complete picture of satisfaction formation.

Importance of the research

The authors propose a new model of the satisfaction formation process that builds on the disconfirmation paradigm by specifying a more comprehensive model that includes two standards in a single model and specifically incorporates the impact of marketing communication.

The research model

The model proposes that feelings of satisfaction arise when consumers compare their perceptions of the performance of a product or service to both their desires and expectations.

Major variable and definition

Consumer satisfaction

Research methodology

An empirical test of the model provides support for the hypothesized relationships and a better understanding of the mechanisms that produce satisfaction.

Summary of the demographics of the participants

The subjects ranged in age from 18 to more than 65, with a median age category of 31 to 35 years, and 56% were female. One percent had less than a high school education, 22% had a high .school or technical education, 27% had some college, and 49% had at least a bachelor’s degree.

Measurement validity

As a test of discriminant validity, we used the procedure recommended by Anderson and Gerbing (1988), in which the correlation between each pair of constructs was constrained, one at a time, to be equal to I.

Structural/regression model relationship status

Separate ANOVAs were run on each desires measure to determine whether subjects in the two desires groups differed.

Samples or complete set of items

A total of 219 subjects participated, but 12 were dropped because of either a failure to complete the task or thei0072 response to the hypothesis-guessing question.

5. Au, N., Ngai, E. W., & Cheng, T. E. (2008). Extending the understanding of end user information systems satisfaction formation: An equitable needs fulfillment model approach. MIS quarterly, 43-66.

Research problem

End-user satisfaction (EUS) is critical to successful information systems implementation. Many EUS studies in the past have attempted to identify the antecedents of EUS, yet most of the relationships found have been criticized for their lack of a strong theoretical underpinning.

Importance of the research

This study proposes a new model with an objective to extend our understanding of the antecedents of EUS by incorporating three well-founded theories of motivation, namely expectation theory, needs theory, and equity theory.

The research model

An Equitable Needs Fulfilment Model was used to uncover the psychological processes of end users in transforming IS performance into different levels of satisfaction or dissatisfaction.

Major variable and definition

End User IS Satisfaction- ­ end-user overall affective and cognitive evaluation of the pleasurable level of consumption-related fulfillment experienced with IS

Research methodology

A disproportionate stratified sampling technique was adopted in this study, in which a subsample is randomly drawn from within each stratum

Summary of the demographics of the participants

The population of this study included the hotel and airline industries as representatives of the service sector. The sampling frame for the hotel industry was obtained from the Hong Kong Hotels Directory published by the Hong Kong Hotels Association in 2001.

Measurement validity

A pre-test of the survey was carried out to improve the face validity of the instrument.

Structural/regression model relationship status

The research model was tested using the partial least squares (PLS) method of structural equation modeling (PLS-Graph version 3)

Samples or complete set of items

A total of 78 member hotels are listed in the directory. The sampling frame for the airline industry was obtained from an internal database compiled by an industry expert. A total of 23 airlines were identified as having a local office in, and travel routes to, Hong Kong.

Al-Gahtani, S. S., Hubona, G. S., & Wang, J. (2007). Information technology (IT) in Saudi Arabia: Culture and the acceptance and use of IT. Information & Management, 44(8), 681-691.

Research problem

In mainstream MIS research, there are many studies that have investigated user acceptance and usage of new IT. Of these many have used TAM or made changes to it. Other models, such as the theory of planned behaviour (TPB), and social cognitive theory (SCT) are also well known.

Importance of the research

Venkatesh and Davis [26] introduced an extension to TAM, TAM2, which examined the influences of select antecedent social influence and cognitive instrumental constructs on perceived usefulness and usage intentions.

The research model

To model the interaction effects, we conformed to Chin et al... Interaction terms were formulated by multiplying the corresponding indicators of the predictor and moderator constructs.

Major variable and definition

The organizational acceptance of IT

Research methodology

In mainstream MIS research, there are many studies that have investigated user acceptance and usage of new IT. Of these many have used TAM or made changes to it. Other models, such as the theory of planned behavior (TPB), and social cognitive theory (SCT) are also well known.

Summary of the demographics of the participants

All survey items, originally published in English, as discussed later, were converted into Arabic using Brislin’s back-translation method. The items were translated between English and Arabic by several Bilingual professors and repeated until both versions converged.

Measurement validity

The data indicate that the measures are robust in terms of their internal consistency reliability as indexed by the Composite reliability.

Structural/regression model relationship status

A seven-point Likert scale with anchors of strongly disagree to strongly agree was used to measure each item.

Samples or complete set of items

A total of 1190 usable survey responses were collected. Of these, 468 responders indicated that their use of computers was mandatory. The remaining 722 survey responders indicated volitional use of computers.