interviewing that is motivational

To begin, it is critical to recognize that Tom’s emotional health has been disrupted as a result of the numerous negative incidents that have occurred around him, and as a case manager, it is critical to demonstrate a high degree of empathy for Tom’s condition. Through expressing concern about Tom’s situation, a reciprocal relationship founded on trust will be established, and thus constructive communication will be sparked. For example, you might inform Tom that he has lost his job and that you appreciate the distress he is experiencing, which is why you want to assist him. As a case manager, you need to make Tom realize that he needs to change his attitude towards job application and furthermore help him recognize that there is a problem that needs to be addressed (Lundahl & Hull, 2015). Give Tom some time to think about his future and the importance of securing a job for his future life. This will translate to honest discussion, and therefore Tom will appreciate the consequences of him not changing his attitude.

After creating discrepancy through discussion, it is important to express some empathy with Tom through reflective listening. Listen to Tom’s concerns and the reasons why he behaves in the manner in which he does. Reflective listening will enable Tom to share a lot of information on what is in his mind and reduces resistance to counseling, and this will enhance therapy (Lundahl et al. 2015).

The next step to help Tom is the amplification of ambivalence by establishing the two minds of Tom. For instance, you could ask how the behavior has affected him and how the same behavior affects other people around him. Suppose you do not change, what do you think will happen? Such like questions will open Tom’s mind to embrace the change of behavior. Finally, in the case of any resistance from Tom, always try to avoid confrontation by opening up his mind to see the problem of joblessness from a wider perspective (Williams, 2011). Adjust to Tom’s resistance and find a way of giving him optimism that he can secure a job.

References

Lundahl, B. & Hull G. (2015), Applied Human Behavior in the Social Environment. Pearson Education.

Williams, J. (2011). Building Motivational Interviewing Skills: A Practitioner Workbook. Journal of the National Medical Association, 103(4), 375-376.