E-commerce and Effects of Telecommunication

Telecommunication is the use of technology to communicate over large distances. A complete telecommunication station is made up of two or more pieces of equipment that include transmitters and receivers. Telecomunication, sometimes known as Telecom, is a broad term that encompasses a wide range of information-transmitting technologies such as landlines, mobile phones, and even broadcasting stations. The data is transferred as electrical signals, which are carrier waves in analog or digital signals for information transmission. Telecommunication devices, in addition to telephones and landlines, include radio, telegraphs, satellite, fiber optics, and the Internet. Information technology is the study, design, construction, utilization, support, and management of computer-based information systems. The software applications and computer hardware are the major focus although IT is not only limited to computers. With the quick development of Technologies in the cell phones field and other handled devices, the IT field is moving from compartmentalization to other forms of mobile technologies (Zheng, 2015).

The Effects of Telecommunication on E-commerce

Information technology highly affects the development of e-commerce. IT professionals are important in the maintenance of database for organizations and in making sure that they run smoothly and that they are up to date. Understanding the effects of telecommunication on e-commerce will take the in-depth look of technology and communication, the benefits and disadvantages and shortcomings of technology on business.

The Role of E-commerce in Business

E-commerce is the use of new emerging information and communication technologies in the day to day running of businesses. The technologies that already exist are still of use like fax and landline because e-commerce is not all about new technologies. Information communication technology offers more for small businesses through mobile phones. E-mails and the internet based services. In the world of business, e-commerce helps support profitable relationships for a more effective management and running of business(Gharegozi, Faraji &Heydari, 2011). The creation of an interactive external relationship with clients, suppliers, and even business partners is encouraged by the use of e-commerce. Also, the use of e-commerce enhances the internal business efficiency and the emergence of new services and products. E-commerce may involve various means of application from business to consumer, business to business and business to government (Fin24, 2016). Of all the methods business to business is the most common one in the present times as with the use of portals as electronic markets which are beneficial regarding cost efficiency and quick transactions for the customers. The service providers benefit from the improvement of customer services and cheap advertisement to their customers. Business to government refers to the growth in the supply of goods and services for online government procurement in large growth areas especially in developing countries(Gharegozi, Faraji & Heydari, 2011).

The Impact of Mobile Technology on E-commerce

The effects of e-commerce are seen in the daily business as the world is progressing regarding technology the use of mobile phones in business has become global. Mobile phones have brought about the instantaneous response and delivery of information. E-commerce is highly affected by the use of mobile phones as the demand to access information through mobile devices is high as consumer preferences are flowing over into the business workforce (Manzoor, 2012). Mobility is the main aim of the present business world. It is obvious that in business the information required is more complex from the access to documents and presentation to the state of initiatives of the organization and even specific application needs for different business functions. It may prove insufficient to have a mobile that can only access e-mail in the increment of productivity and produce a well-informed employee workforce (Manzoor, 2012). In the mobile technology, there is the integration of the technology in laptops, tablets, PDAs, and smartphones which assist in workers collaborations and communication of businesses to their vendors, staff, and clients. Mobile technologies are useful in the allowing employees to use company data without having to be in a specific location. Whether traveling or working from home or anywhere globally the use of mobile phones helps keep in touch remain productive and ensures proper use of company resources (Zheng, 2015). Mobile IT devices change the way businesses operate as new technological advances bring with them new ways of thinking and new products and services. Present day businesses are learning how to use mobile IT, in increase productivity and profitability through networking and communication (Fin24, 2016). Mobile technology has brought forth the efficiency of employees, vendors, and customers to connect through social media networks like facebook and twitter. Other native or web-based applications set by firms to enable direct communication with their audience in a variety of ways. Communication with the office in real time is important in delivering business benefits, by improving customer service and efficient use of employees’ time.

The Role of Mobile Technology in Marketing and Advertising

The interactive nature of mobile technology ensures that by the sharing of information through it that there is immediate and quick feedback on products and services from customers. The speeds of the feedback and accessibility have led to faster research on anything questionable from the customers to the business (Gharagozi, Faraji &Heydari, 2011). The development of companies highly depends on customer feedback ensuring that companies are ahead of their game when it comes to competition from other companies. Product upgrades move at a faster rate, and the technology has led customers and clients to feel like they are a part of the development of the company.

A new dimension of marketing and advertising has come forth with the introduction of mobile technology in the world of business. Potential customers and investors can see advertisements through SMS, websites on mobiles, banner ads, mobile applications, QR codes and IVR messaging (Gharagozi, Faraji & Heydari, 2011). The use of this technology can ensure that every business or company customize the advertisement to reach a specific target audience. The specification of advertisements can is by the use of software that reads the information an individual is searching for on their devices displaying adverts that are about the information (Manzoor, 2012). By customizing the marketing of products and services is made effective, because most individuals who may be potential customers, investors or already customers are mostly on their phones. It is beneficial for companies that use mobile technologies as there is quick access to the customer service management system over the internet. Easy access to the customer service management enables one to update customer details without having to be at the office. Companies can set up accounts for their customers, place online orders and even check prices and stock availability. Working is made flexible by the use of mobile technologies because it enables working at home or working while on travels. Despite all the benefits, there are solutions that the use of mobile technologies offer such includes the mobile website or applications, mobile marketing solutions, mobile communication, and marketing solutions and mobile infrastructure to name a few (Zheng, 2015). Organizations that have embraced the use of mobile technology will not only be more efficient but more inviting for people to be a part of the organization be it investors or workers. Employers earn more edge in the recruitment of workers and their retention by increasing the challenges in the requirement in future.

References

Fin24. (2016). How telecoms can catch up in e-commerce. Retrieved February 27, 2017, from

www.fin24.com/Tech/Opinion/how-Telecoms-can-catch-up-in-e0commerce-20160329

Gharegozi, A, Faraji, E & Heydari, L. (2011). International conference on advancements in

information technology: The Study Of Information Technology Effects On E-Commerce Growth, 20.

Manzoor, A.(2012). Information technology in business. Panama City, FL: Amir Manzoor.

Zheng, Y.(2015). Encyclopedia of mobile phone behavior. Hershey, PA: IGI Global.