Analysis of Lahey Clinic Approach to Managing Performance

Lahey Clinic: Managing Employee Performance

Lahey Clinic was founded in 1923 and is named for its founder, Dr. Frank Lahey. The clinic is a non-profit institution that employs roughly 500 physicians and 5000 support staff members, including nurses and therapists. Lahey Clinic urges its employees to work together to offer exceptional and compassionate patient care. Furthermore, the Hospital employs a multidisciplinary approach to assure quality patient care, employee performance, and organizational performance. The hospital provides access to physician services from a number of disciplines based on the multidisciplinary approach (Lahey Hospital & Medical Center). This article aims to collect data and analyze the tactics used by Lahey Clinic to manage employee performance. Additionally, it proposes an HRM-based innovation process that Lahey Clinic could use to take advantage of future opportunities.

Approach to Managing Performance

Based on data gathered from the Clinic’s website, Lahey’s human resource management department manages employee performance by providing them with benefits. To ensure proper performance, Lahey Clinic ensures that its employees are properly motivated. This is achieved by providing competitive and innovative benefits packages as well as corporate compliance, and proper training.

Employee Benefits

The benefits packages are not only used to motivate and ensure good employee performance, but they are also vital in portraying the Clinic’s dedication to its staff members. Lahey Clinic offers four major benefits to its staff. These benefits include Lahey, retirement, time away and additional benefits.

Lahey Benefits

The Lahey Benefits are offered to any colleagues of the clinic, who work for 20 hours or more in a week. The benefits are usually effected in from the first day of employment. The Lahey benefits can also extend to the family of staff members, where the family has the opportunity to select benefits and coverage that suits their needs. The Lahey HRM function has ensured that employees can choose a medical, dental, and vision insurance cover. For the medical insurance cover, employees can choose from four medical plans and the deduction for this cover is done on a pre-tax basis. In a bid to encourage employee performance, Lahey contributes significantly to the medical insurance cover. The dental and vision insurance cover are provided at Delta Dental Plan and Davis Vision respectively. Like the medical insurance cover, the deductions are made on a pretax basis (Lahey Hospital & Medical Center).

Retirement Benefits

The clinic offers the employees retirement benefits to motivate them and ensure good performances. The Clinic’s retirement saving plan allows the employees to forego taxes on their contributions in order to save more for retirement. The Clinic also contributes some amount on an annual basis towards employee retirement.

Time Away and Additional Benefits

Employees at the clinic, who work for more than 20 hours in a week, can also accrue time-based on their ears of service and schedule. The accrued time can be used for vacations, leisure, personal time, and illness. Employees also get additional benefits, such as tuition, discount at Lahey Pharmacy, legal plans, and adoption reimbursement.

Training and Education

Another approach to managing employee performance entails training and education. The Clinic offers professional development to its employees through development programs that promote professionalism in the health care industry. Some of the most popular and proudest achievements of the Clinic are the educational opportunities and learning incentives, which ensure the employees, receive the most appropriate skill set, knowledge, and training. The clinic provides on-site advanced degree programs for nurses in collaboration with U Mass Lowell and Regis College. Additionally, Lahey collaborates with Middlesex Community College in a bid to support the employees who wish to pursue careers in nursing. The training coupled with the education program ensures that the performance of Lahey employees is good and of high quality (Lahey Hospital & Medical Center).

Corporate Compliance

Lahey Clinic believes in maintaining integrity while practicing medicine. As such, the clinic has a code of values, which provides guidance to the employees and ensures that performance is up to the required standards. Ideally, the clinic’s performance is maintained as per the corporate compliance program, which calls for all the employees to adhere to the Hospital’s policies and procedures in conjunction with prescribed federal laws. Some of the specific policies that employees have to adhere to include ensuring the privacy and security of personal data, good vendor relationships, consulting policy, avoiding conflict of interest, avoiding solicitation and gifts from patients, and compliance with health care plan (Lahey Hospital & Medical Center). The purpose of these specific plans ensures that employees maintain the Hospital’s good name, as well as the high standards required by the hospital.

Proposed HRM-Based Innovation

Most performance management approaches are designed with the aim of supporting an organization’s operations and the decision-making systems. Similarly, the training, employee benefits scheme, and corporate compliance strategies at Lahey Clinic have been placed to ensure good corporate and employee performance. The employees at the organization benefit from a staff incentive scheme (SIS), which offers insurance cover and time away benefits. This system could, however, benefit from further improvement by offering the employees bonuses when they meet their targets comprehensively. A good bonus scheme would encourage hard work, dedication, reduce vices such as absenteeism, and increase productivity. This is because employees would feel that their work is being recognized and they will put more effort.

Works Cited

Lahey Hospital & Medical Center. About Lahey Hospital & Medical Center. 2017a. Online. 9 June 2017. .

—. Corporate Compliance at Lahey Hospital & Medical Center. 2017b. Online. 10 June 2017. .

—. Employee Benefits. 2017c. Online. 6 June 2017. .

—. Professional Development & Continuing Education. 2017d. Online. 6 June 2017. .