Airline travelers’ luggage

Every year, numerous airline passengers’ luggage is reported missing, or they end up losing their bags forever.

The institutions are implementing concepts that will manage, control, and compensate travelers’ baggage in the event of a loss.

In 1999, the new Montreal Agreement established a legal framework to control and govern air carrier responsibilities arising from missing products, damaged goods, or lost baggage during international travels (Leczykiewic, 1999). (2015). Regulation (EU) No 2027/97 mandated the use of uniforms by carriers to manage luggage liability in the event of losses, damages, or missing baggage (Bobek, 2015).

According to Truxal, (2017) explains amendment of regulation (EC) NO 889/2002 provided Montreal Convention policies to apply on both domestic and international flights operated by community air carriers.

Article 17(4) of this policy pronounced that, any baggage unspecified shall be checked and unchecked upon arrival, by doing so a traveler would stand a chance of filling a complaint in case of mishandlings occur.

Leczykiewic, (2015), says that a community carrier remains entitled to a passenger good till its arrival.

At any point of loses, the passenger enjoys a compensation of 1,000SDRs which should approximate the amount in the local currency (Tompkins, 2015).

But, do they get compensated immediately to avoid inconvenience, and how is it done? Depending on the type of the airline, some compensate in cash upon receiving reporting letter of a missing baggage which is allowed upon presentation of the ticket.

Aim of Study

The Study aims at examining the passenger satisfaction towards airlines policies as well as factors of luggage lost

Specific Objectives

To identify the factors which contribute to baggage loss at the airports

To describe the mitigation measures that need to be put in place to prevent baggage loss

To provide suitable solutions that can improve client satisfaction

Summary

This study is mainly based on the challenges faced by the international travelers.

The paper advocates for the rights of the passengers.

Though the blames do lie on the company, in some instances it’s not them who mishandle these luggage occasionally (Alsyouf and Humaid, 2014).

Some of the factors found leading to such problems are like; damaged route labels because of rubbing and tear, forgetting to pick the luggage by travelers upon landing may be because of hurry, wrong tippy on the destination code and fourth is loading of the bag in the wrong plane (Tafazzol,2016).

Mitigations that can be put in place to avoid all these errors; double checking of the baggage details, by making yourself known, you can share your plans by packing itinerary at an exposed area.

Documenting the evidence like snapshots and videos will enable you to not only reclaim your baggage but packed items in case they go missing, early arrival for early checking (Skorupski 2015).

Stick to the tradition to avoid mix up and finally you can embellish your bag.

From the observation made, generally the travelling companies undergo same problems.

Therefore avoiding more expenditure in compensating the consumers while also get the satisfied on compensation, more principles should be adopted (Correia,2014).

Time of arrival should be adopted to enhance proper checking and unchecking of the luggage to avoiding last timers harasses (Skorupski 2015).

Enhancing customer’s satisfactoriness can be achieved by; one, allowing the customer to countercheck the labeling, two, coming up with a machine that will send the information of the baggage; the typing of the destination codes and loading confirmatory notices to the owner before the flight takes off which can be done through their contacts.

Zoltan, 2015 argues that, there are so many technological mean that an airline company can adopt like the tracking devices.

This will enable location of the lost items and a better way to compensate the customer.

Work Cited

Alsyouf, I., Humaid, F. and Al Kamali, S., 2014, December. Mishandled baggage problem: Causes and improvement suggestions. In Industrial Engineering and Engineering Management (IEEM), 2014 IEEE International Conference on(pp. 154-158). IEEE.

Bobek, M., 2015. Uniform Rights? The Nature of Regulations Revisited. Browser Download This Paper. Pp.45-123

Correia, V., 2014. Air Passengers’ Rights,“ Extraordinary Circumstances,” and General Principles of EU Law: Some Comments After the McDonagh Case. Issues in Aviation Law and Policy, 13(2).

Leczykiewicz, D., 2015. Regulatory Cost, the Consumer, and the EU Constitutional Framework. Pp.230-448

Prassl, J., 2014. Reforming air passenger rights in the European Union. Air and Space Law, 39(1), pp.59-81.

Skorupski, J. and Wierzbińska, M., 2015. A method to evaluate the time of waiting for a late passenger. Journal of Air Transport Management, 47, pp.79-89.

Tafazzol, A., Aref, S., Mardani, M., Haddad, O. and Parnianpour, M., 2016. Epidemiological and biomechanical evaluation of airline baggage handling. International Journal of Occupational Safety and Ergonomics, 22(2), pp.218-227.

Tompkins, G.N., 2016. 2015 Summary of MC99 Court Decisions. Air and Space Law, 41(2), pp.129-141.

Truxal, S., 2017. Air Carrier Liability and Air Passenger Rights. Journal of International and Comparative Law. 340-417

Zoltan, K.A.T.O., 2015. Using RFID and GIS technologies for advanced luggage tracking. SEA-Practical Application of Science, 2(8), pp.229-234.