A Reflection Paper

I now understand that quality is a broad technical concept that encompasses the intricate procedure involved in the manufacture of items. It includes every stage of the organizational structure, including all management levels, production, and even packing. Deming (2000) lays out the requirements and steps needed to achieve qualitative standards in any organization in his 14 points. A company’s interconnected procedures that combine the efforts of every employee to generate a product that meets consumer expectations are what lead to quality as a commitment to a set of values. Curt Reimann and Karen Pennar attribute the quality to increased productivity, large market share and steep profit rise thus they agree that quality problems bring a necessity of quality.

Baldrige criteria were an outcome of the quality movement of the American industry between the 1970s and 1980s with Japan as a motivational entity with a focus on process strategies and core principles. As a result, Baldrige established a framework and performance guide for performance and planning to curb the challenge of commitment to maintaining quality attitude. Organizations face issues when it comes to maintaining quality production consistently. An issue arises when the focus shifts more towards price management than quality management as evident with the gruesome journey of the Americans towards dominance in the market share. Major companies tend to ignore the slogan, “closing the loop” whereby they focus selfishly on end production and price and forget to focus on other significant process. Quality calls for the intense involvement of skills and workforce from raw materials to product presentation.

Baldrige points out the importance of personal and organizational learning as a key factor in performance and strategy management. Personal improvement and growth is a part of the mission statement of the movement and focuses on employee performance output and motivation. Deming emphasized the need to ensure every worker focuses on qualitative output on their part to collectively produce a quality product as per the consumer’s standards. Education and awareness of strategies and standards is a vital necessity for a company’s personal growth.

From the historical point of view personal criticism in the organizational practices of any firm could collectively impact on the general economic growth and market share of a nation. Consistent quality delivery has proven uncertain in many organizations (Jablonski, 1992). Focus on consistency, dynamic personal improvement, allocation and distribution of resources, workforce management and customer satisfaction leads to a large market share. Thorough research of the market conditions and consumer preference makes it easier for the management to tactically strategize and improve on their weak links

References

Deming, E. (2000). Out of Crisis. Cambridge: The MIT Express.

Jablonski, R. (1992). Customer focus: the cornerstone of quality management. Healthcare financial management: journal of the Healthcare Financial Management Association, 46(11), 17-18.